Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, unopened and in the same condition that you received it, with its original packaging. You’ll also need proof of purchase.

To request a return, please contact us through our Contact page. If your return is accepted, we’ll provide instructions on how and where to send your item. Please do not send items back without contacting us first.

Damaged, faulty or incorrect items

Please inspect your order when it arrives. If your item is damaged, defective or you receive the wrong item, contact us as soon as possible through our Contact page so we can review the issue and arrange an appropriate solution.

Change-of-mind returns

We may accept eligible change-of-mind returns where the product is unused, unopened and in its original condition. Return shipping costs may be the customer’s responsibility.

Non-returnable items

For hygiene and safety reasons, used candles, used room sprays, opened fragrance products and other used personal/home fragrance products cannot be returned for change of mind.

This does not affect your rights under the Australian Consumer Law. If a product has a major problem, you may be entitled to a replacement or refund. For other problems, you may be entitled to have the product repaired or replaced.

Refunds

Once we receive and inspect an approved return, we’ll let you know whether the refund has been approved. If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.