Shipping policy

Orders are processed within 1–3 business days. During busy periods, processing times may be slightly longer.

We currently ship within Australia. Delivery times vary depending on your location and the shipping service selected at checkout.

Free shipping is available on orders over $120.

Once your order has been dispatched, you will receive tracking information if tracking is available for your shipping method.

Please ensure your shipping address is correct before placing your order. Kandle by NH is not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided at checkout.

If your parcel is delayed, lost, or arrives damaged, please contact us through our Contact page and we will assist you.

Shipping times are estimates only and may be affected by courier delays, public holidays, weather, or other circumstances outside our control.