Terms of service

Welcome to Kandle by NH. These Terms of Service apply to your use of our website and the purchase of products from our online store.

By accessing our website or purchasing from us, you agree to these Terms of Service and our Privacy Policy.

Products and information
We aim to display product descriptions, images, prices and availability as accurately as possible. Colours and appearance may vary slightly depending on your device or screen.

Orders
We reserve the right to accept, refuse or cancel an order where reasonably necessary, including where there is a pricing error, stock issue, suspected fraud or incorrect information.

Pricing and payment
All prices are shown in Australian dollars unless stated otherwise. Payment must be completed using the payment methods available at checkout.

Shipping
Shipping and delivery are subject to our Shipping Policy. Delivery estimates are not guaranteed and may be affected by circumstances outside our control.

Returns and refunds
Returns and refunds are handled in accordance with our Return and Refund Policy and your rights under the Australian Consumer Law.

Product use and safety
Customers are responsible for following any candle, fragrance or room spray usage and safety instructions provided with the product. Products should be used only as intended.

Website use
You must not misuse our website, interfere with its operation, attempt unauthorised access, or use the website for unlawful purposes.

Intellectual property
The Kandle by NH name, branding, website content, photographs, product descriptions and other original content may not be copied or used without permission, except where permitted by law.

Liability
Nothing in these Terms excludes or limits any rights or guarantees that cannot legally be excluded under Australian Consumer Law.

To the extent permitted by law, Kandle by NH is not responsible for indirect or consequential loss resulting from use of our website or products.

Changes to these Terms
We may update these Terms from time to time. The version published on our website will apply from the date it is updated.

Contact
If you have questions about these Terms, please contact us through the Contact page on our website.